Last updated March 2018

Web Site Hosting

Lopez Shackleford Ltd issues this document.
The company shall be known throughout this document as LS Ltd.

LS Ltd agrees to provide the client web hosting for a monthly/annual fee.LS Ltd will never require clients to advertise for LS Ltd on their website in any way shape or form unless agreed upon such as a non-profit organization receiving complimentary hosting. Clients are allowed to use the service for business/commercial or personal websites or content.

Google Apps

Customers using Google Gsuite / Google Email services need to agree with Google’s Terms of Service. Google Gsuite is a service of Google and we are not responsible for product configuration or specification which is liable to change at any moment without any notice to us or to its users.

Content

All hosting services provided by LS Ltd may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United Kingdom (or any other country) law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, material that is “adult only” content, or material protected by trade secrets and other statute. The subscriber agrees to indemnify and hold harmless LS Ltd from any claims resulting from the use of the service which damages the subscriber or any other party.

Adult Content

Pornography and sex-related merchandising are prohibited on our servers. This includes sexual content, or direct links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited. LS Ltd will be the sole arbiter as to what constitutes a violation of this provision.

Educational adult websites and adult e-commerce stores are allowed but due to such a fine line we recommend checking with support before hosting such websites.

Examples of non-acceptable content or links:
– Pirated software
– Hacking programs or archives
– Warez Sites
– Pornography
– Spamming Software

Background-running Programs

We do not allow background-running programs. This includes any IRC related software such as bouncers and bots. In certain cases we may allow programs to run continually in the background, these are considered on a one to one basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

Banned Scripts

You are free to use any scripts you wish provided they do not affect the normal operations of the server and they are not mentioned specifically below. Scripts that are commonly known for causing server disruption include large cgi-based message forums, auctions, and banner exchanges. In the event a script affects normal server and/or administrative operations, LS Ltd reserves the right to disable the account pending client cooperation and resolution.

Scripts we do not allow include:

Chat servers/scripts of any kind are strictly prohibited.
Formmail. You can use formmail scripts but they must be up to date and not running with the filename “formmail”. Any files named “formmail” will be deleted without notice.

Distribution and/or Transmission of Obscene or Indecent Speech or Materials:
Violation of indecency and obscenity laws can result in criminal penalties.

Intellectual Property Rights

Material accessible to you through LS Ltd Services may be subject to protection under United Kingdom (or any other country) copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use the LS Ltd Service in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the LS Ltd Network. If you use a domain name in connection with the LS Ltd Service or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.

Network Security

Customers may not use the LS Ltd Network with an attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization’s security policy. Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. LS Ltd will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.

Defamation

Defamatory speech distributed over the Internet can result in civil liability for the defamer.

Refusal of Service

LS Ltd reserves the right at its sole discretion to refuse or cancel service. Violation of any of LS Ltd Rules and Regulations could result in a warning, suspension, or possible account termination. Accounts terminated due to policy violations will not be refunded. Free domains which have been granted for customers paying annually are released to the customer at the end of their hosting period. Domains terminated due to policy violations will not be released to the customer.

Email Policy

Spam Or Unsolicited E-Mail

LS Ltd takes a zero tolerance approach to the sending of Unsolicited Email (SPAM). Very simply this means that Clients of LS Ltd may not use or permit others to use our service for sending SPAM Emails. Clients of LS Ltd may not host, or permit hosting of, sites or information that is advertised by SPAM from other services. Violations of this policy carry severe penalties, including termination of service.

Mailing Lists

An acceptable mailing list will be focused at a targeted audience that has voluntarily signed up for your e-mail information or that has made their e-mail address available for distribution of information from you. The list must also allow for automatic removal by all end Customers with non-distribution in the future.

 

LS Ltd solely reserves the right to refuse or cancel service to known spammers. Lastly, LS Ltd reserves the right to determine what violates this policy. As such, any violation may result in one or all of the following:

  • A warning via email or phone.
  • Temporary suspension of services without warning
  • Immediate cancellation of services without refund.

Abuse

Any attempts to undermine, slander, libel, threaten, or cause harm to a LS Ltd server, customer, employee, or the company directly is strictly prohibited and is grounds for immediate termination without refund. In addition, we will pursue all attempts to the fullest extent of the law.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold LS Ltd (or it’s employee’s/owners) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against¬†LS Ltd, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless LS Ltd against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with LS Ltd server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and (3) copyright infringement. Customer agrees to limit the liability of LS Ltd to the amount paid for service.

Free Domain Offer

When this offer is being run and you have a valid promotion code:
The terms & conditions for our free domain name offer are plain and simple. We will register the domain name for 1 year (2 years for .uk domains) on your behalf. All we ask is that you stay hosting with us for a minimum of 3 months. If you decide to leave before 3 months and you want to take the domain with you we will only release it once you have paid our normal domain registration fee. If you stay for 3 months or longer and then decide to leave you are free to take the domain at no charge.

Refunds Policy

If you are paying annually for web site hosting services, we will issue a pro-rata refund for months not used.

All domain registration fees are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your then current registration term.

We do not offer any kind of “money back” guarantee.

Late Payment

Payment must be made towards your account on its assigned due date. LS Ltd will attempt to automatically rebill your chosen payment method each month, or annually, where applicable.

If your account falls overdue or your chosen payment method is declined, your account may be suspended or terminated at the sole discretion of LS Ltd. LS Ltd may, at its sole discretion, charge a fee of £25.00GBP to reinstate a suspended account.

A service charge, equal to the charge incurred by LS Ltd from its bank, will be charged to your account for each cheque or payment that is returned to LS Ltd for insufficient funds.

When payment is declined from your chosen payment method we will send out an email notice and retry claiming payment the following day, this will generally occur 3 times over a 3-5 day period. After this period if we have not received due payment or had notification from you that the due payment is in hand, your account may be suspended or terminated at the sole discretion of LS Ltd.

It is very important you keep your email address on file with us current. When you change email address please contact us to keep us informed of your working contact address.

Failure to keep us updated with your current email address may mean important communications do not reach you, resulting in suspension or termination of your hosting account.

Disclaimer

LS Ltd will not be responsible for any damages your business may suffer. LS Ltd makes no warranties of any kind, expressed or implied for services we provide. LS Ltd disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by LS Ltd and its employees. LS Ltd makes no “uptime” guarantees.

LS Ltd keeps backups of key server systems only and these backups are not available for customer use, unless agreed as part of a hosting plan. LS Ltd can accept no responsibility for any loss of data or consequences arising from this. LS Ltd always advises clients to back up their site data regularly for their own protection.

If a customer provides hosting services (resellers) to others and decides to cancel their reseller hosting account with LS Ltd then LS Ltd will not be responsible for maintaining hosting for the resellers customers.

All communications (emails, verbal or written) are between LS Ltd and the client. These communications are private and are therefore not to be shared with any other parties.

Finally, LS Ltd wishes to emphasize that in accepting services, customers indemnify LS Ltd for the violation of any law or LS Ltd policy, that results in loss to LS Ltd or the bringing of any claim against LS Ltd. This means that if LS Ltd is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against LS Ltd , plus costs and reasonable legal fees.

Failure to comply with any of our terms & conditions will result in grounds for immediate account deactivation. LS Ltd reserves the right to change, edit, or update the policies contained in this document at any time for any reason without notice.